www.190complaints.com.au

Telephone Information Services Standards Council

Complaints Summary 01 July 2004 - 30 June 2005

Complaints Resolved About Specific 190 Services
Between 01 July 2004 and 30 June 2005
Provider
Complaints Resolved
No of Breaches
Services Complained of
Services in Breach
1900 Live
30
21
16
10
AAA Communications
3
1
2
1
Acheron Technologies
1
0
1
0
ActiveCall Pty Ltd
8
7
8
5
Australia Online
30
31
23
18
Australian Voice
30
22
10
9
Bugal
82
39
8
7
CallSystems
23
22
10
7
Cooee
3
2
3
2
Data Dial
36
61
12
22
Dialect Solutions
16
16
11
10
GIB
21
12
7
4
Global Switch
3
1
3
1
IDS
17
21
16
12
IMC
2
0
2
0
Info Media
13
3
2
1
Info Voice
5
6
2
2
Infodial
74
78
46
39
InfoFM
8
10
6
4
Informatel
9
17
8
8
InPho Interactive
144
182
73
61
Interactive Media
2
2
1
1
IP Telecommunications
7
12
7
5
Legion
38
22
15
8
Mediatel Services Pty Ltd
113
140
53
41
Monster Communications
53
66
2
2
National Tele Centre
6
6
4
3
National Tele Centre (NSW)
1
0
1
0
News Connect
2
1
2
1
Oasis Systems
6
3
6
3
Omnicall
58
40
31
25
Ontel
6
10
5
4
Phone Australia
34
31
8
6
PowerCom
137
100
23
11
Pracom
6
8
5
5
Ranger Boats
8
16
6
5
Reckon Ltd
2
4
2
2
Securepay Holdings
5
5
4
4
Sirius Telecommunication
4
0
4
0
Skyecloud
14
7
7
4
Slinky Interactive
2
2
2
1
Sound Advertising
164
212
51
41
Southern Cross
5
4
2
1
Tapestry
21
19
20
15
Telaccess Pty Ltd
4
5
4
3
Telads
22
26
19
15
Tricom Audiotext
6
6
2
2
Visible Voice
2
1
2
1
Total Number
1288
1300
558
421

Number of Industry/Anonymous Complaints: 17/188
Suspensions Until Rectified: 8
Suspensions for a Fixed Period: 23
Suspensions Withdrawn: 7
Terminations: 6

 

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