www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 November 2009 - 30 November 2009
|
Code
|
Breached
|
|---|---|
B1.2(a) |
3 |
B1.3.1 |
2 |
B2.1 |
3 |
B2.1.1 |
9 |
B2.16 |
1 |
B2.3(b) |
2 |
B2.3(c) |
1 |
B2.4 |
2 |
| Total Number | 23 |
|
Code
|
Breached
|
|---|---|
E11(a) |
15 |
E11(c) |
1 |
E2.2(c) |
1 |
E2.2(d) |
1 |
E22 |
16 |
E23 |
11 |
E4 |
1 |
E6 |
4 |
E8.1 |
3 |
E9(c) |
16 |
| Total Number | 69 |
Remedies
Total Rectified: 83
Total Refunds: 1
Total "NFA": 14
External complaints resulting in no breaches: 2
Suspensions until rectified: 1
Suspensions for a Fixed Period: 1
Suspensions Withdrawn: 1
Total Terminations: 1
