www.190complaints.com.au
Telephone Information Services Standards Council
Complaints Summary
Explanation of Complaints Summaries
The following three reports are given for each month, from April 2008, and consolidated every three months:-
- Summary of determinations.
Lists the TISSC Code paragraphs breached and determinations made. It includes links to the relevant Code paragraphs to explain the nature of the breach.
- Complaints resolved and breach determined by service category.
Identifies resolved complaints where a breach of the TISSC Code has been determined, divided into service categories of:
- Adult/personal;
- Competition/voting;
- Dating/chat;
- Fax;
- Psychic/horoscope;
- Ringtones/wallpaper;
- Other.
- Complaints resolved about specific 190 services.
Lists resolved complaints by service provider, number of breaches determined, service complained of and service in breach. Remedies determined are summarised and links to service titles provided. Please note that multiple breaches can apply to a single service resulting in, for example, 10 breaches determined on 4 services.
