www.190complaints.com.au
Telephone Information Services Standards Council
Helpful Links
Other organisations which may be of assistance are:
Telecommunications
Industry Ombudsman (TIO)
The TIO handles complaints about phone and internet services, generally
in the areas of billing, mobile services, directory services, privacy,
faults, access to and provision of services.
Australian
Competition and Consumer Commission (ACCC)
The ACCC assesses complaints about business practices against the
provisions of the Trade Practices Act 1974, and the Prices Surveillance
Act 1983.
State and Territory Departments/Offices of Fair Trading and
Consumer Affairs
These provide assistance to consumers to promote fair trading in
the market place.
ACT: www.consumer.act.gov.au
NSW: www.dft.nsw.gov.au/
NT: www.nt.gov.au/caft
Qld: www.fairtrading.qld.gov.au
SA: www.ocba.sa.gov.au
Tas: www.justice.tas.gov.au
Vic: www.consumer.vic.gov.au
WA: www.fairtrading.wa.gov.au
Australian
Communications and Media Authority (ACMA)
The Commonwealth body responsible for the technical regulation and
licensing of telecommunications and radiocommunications within Australia
and its Territories.
Consumer Telecommunications
Network (CTN)
A national coalition of consumer and community organisations that
represents community interests in the area of telecommunications
issues.
NetAlert
NetAlert is a not-for-profit community organisation providing free
practical Internet safety advise, information and resources to Australian
families and community.
