About

Welcome to www.190complaints.com.au, the website of the Telephone Information Services Standards Council (TISSC).

We are an independent regulatory body that sets fair standards for the message content and advertising of any Australian telecommunication service with the prefix 190, in the form of a Code of Practice. Service providers of 190 numbers must abide by this Code of Practice, which is developed by TISSC.

You can make an enquiry or lodge a complaint about the message content and/or advertising of any 190 service by contacting us. Our services are independent and free of charge.

Please note: We do not deal with:

  • Telephone billing disputes: Please contact your telephone billing company for example; Telstra, Optus, Primus directly to discuss billing disputes.
  • Complaints about telephone services which are not 190 premium rate service numbers. Your telephone company may be able to assist you, as may the Telecommunications Industry Ombudsman (TIO).